According to the law on electronic commerce Government Ordinance no. 130/2000, art. 7 paragraph 1, the buyer has the right to unilaterally terminate the contract, within 10 working days, without penalties and without invoking any reason.
To be eligible for a return, your item must be a product that was in stock and not made to order. Also the product must be unused and in the same condition that you received it, in the original packaging and contain all the related accessories (if any).
In case the product has any deterioration other than the manufacturing defects (if any), we have the exclusive and unilaterally right to decide a partial refund accordingly.
The amount paid by the client will be returned by bank transfer (to the client’s account) within 30 calendar days.
The products can be returned by courier to the address SIMINA FILAT DESIGN SRL-D, str. Sipotul Fantanilor nr. 3, sector 1, Bucharest, postal code 010156.
Returns made by Romanian Post are not accepted.
The return shipping will be paid by the customer. We recommend that you retain the proof of return shipping.
The products made to order are the object of Ord. 130/2000. Head. 2, Art. 10 and cannot be returned.